AI automation for msps & it service providers, shipped in weeks.
ClarioAI builds AI automation for Canadian MSPs — ticket triage, onboarding and offboarding runbooks, QBR preparation, and alert noise reduction, integrated with the PSA and RMM you already run.
Where msps & it service providers save the most hours
Ticket triage
AI classifies, prioritises, and routes inbound tickets, with suggested first responses.
Alert de-duplication
Group related RMM alerts into one actionable incident instead of twenty pages.
Onboard / offboard runbooks
One request kicks off account creation, licence assignment, and revocation steps.
QBR preparation
Draft the quarterly review deck from ticket, uptime, and asset data.
SLA watch
Escalate tickets approaching breach before the client notices.
Documentation hygiene
Flag stale runbooks and missing asset records from real ticket activity.
Outcomes we target
- Less L1 time spent on classification and routing
- Fewer duplicate alerts reaching the on-call queue
- Runs alongside HaloPSA, Autotask, ConnectWise, NinjaOne
- Every AI action is logged and reversible
FAQ
Will AI close tickets on its own?
Only if you explicitly enable it for a narrow category. The default is draft-and-suggest with a technician approving.
Which PSAs do you integrate with?
Anything with a usable API — HaloPSA, Autotask, ConnectWise Manage, Freshservice, and Zendesk are the common ones.
Can we self-host the automation layer?
Yes. Self-hosted n8n on your own infrastructure is a supported deployment.
Ready to see your top 3 automations?
Free 30-minute audit. You leave with a plan whether or not we work together.
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